At Rani Mehal, customer satisfaction is our priority. We strive to provide high-quality women’s clothing and an enjoyable shopping experience. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.
1. Return Eligibility
You may request a return if:
- The item received is damaged or defective.
- You received the wrong product or incorrect size.
- The product has a manufacturing defect.
- The product is unused, unwashed, and in its original condition.
- All original tags, labels, and packaging are still attached.
Returns that do not meet these conditions may not be accepted.
2. Return Request Period
Return requests must be submitted within 7 days of receiving your order.
Requests made after this period may not be eligible for return or refund.
3. Non-Returnable Items
For hygiene and quality reasons, the following items cannot be returned or exchanged unless they arrive damaged or defective:
- Items that have been worn or washed.
- Products without original tags or packaging.
- Products damaged due to customer misuse.
- Customized or personalized products.
- Clearance, sale, or promotional items (unless received damaged or incorrect).
4. Exchange Policy
If you receive the wrong size, damaged product, or incorrect item, you may request an exchange subject to product availability.
If the requested item is unavailable, we may offer:
- A refund (where applicable), or
- Store credit for future purchases.
5. Refund Policy
Once your returned item has been received and inspected, we will notify you of the approval or rejection of your refund request.
If approved:
- Refunds will be processed using the original payment method whenever possible.
- For Cash on Delivery (COD) orders, refunds may be issued through bank transfer or another mutually agreed method.
- Processing times may vary depending on your payment provider or financial institution.
Shipping charges are generally non-refundable unless the return is due to our error, such as sending the wrong or a defective product.
6. Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.
To help us process your request quickly, please provide:
- Your order number
- Clear photos of the product
- Photos of the packaging (if applicable)
- A brief description of the issue
7. Return Shipping
If the return is due to our mistake (such as a damaged, defective, or incorrect product), we will arrange or cover the reasonable return shipping costs.
If the return is requested for any other eligible reason, the customer may be responsible for the return shipping charges.
We recommend using a trackable shipping service, as we cannot be responsible for returned items lost during transit.
8. Order Cancellations
Orders may be canceled before they are processed or dispatched.
Once an order has been shipped, it cannot be canceled. In such cases, you may request a return after receiving the order, subject to this policy.
9. Refund Processing Time
After your returned item has been inspected and approved:
- Refunds are typically processed within 5–10 business days.
- The time for the refunded amount to appear in your account may vary depending on your bank or payment provider.
10. Refusal of Returns
We reserve the right to refuse returns that:
- Do not meet the conditions outlined in this policy.
- Show signs of use, washing, alteration, or damage caused after delivery.
- Are returned without prior approval when approval is required.
11. Changes to This Policy
Rani Mehal reserves the right to update or modify this Return & Refund Policy at any time. Any changes will be posted on this page with the updated effective date.
12. Contact Us
If you have any questions about returns, refunds, or exchanges, please contact us:
Rani Mehal
Email: info@ranimehal.com