At Rani Mehal, we are committed to delivering your orders safely and on time. Please read our Shipping Policy to understand how we process and deliver your purchases.
1. Order Processing
- Orders are processed within 1–2 business days after order confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
- During sales, festive seasons, or promotional events, order processing may take slightly longer due to increased order volume.
2. Shipping Method
We currently deliver orders across Pakistan through our trusted courier partner:
- PostEx
All orders are carefully packed to ensure they arrive in excellent condition.
3. Cash on Delivery (COD)
We offer Cash on Delivery (COD) for customers across Pakistan.
With COD:
- Payment is made directly to the courier at the time of delivery.
- Please ensure someone is available to receive the order and make the payment.
- We recommend keeping the exact payment amount ready whenever possible to help ensure a smooth delivery.
4. Delivery Time
Estimated delivery times are:
- Major Cities: 2–4 business days
- Other Cities & Remote Areas: 3–7 business days
Delivery times are estimates and may vary depending on:
- Courier operations
- Weather conditions
- Public holidays
- Natural disasters
- Other unforeseen circumstances
5. Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before you confirm your order.
We may also offer free shipping on selected products, promotional campaigns, or orders above a specified amount. Any such offers will be clearly communicated on our website.
6. Order Tracking
Once your order has been dispatched through PostEx, you may receive a tracking number via email, SMS, or WhatsApp (where available).
You can use this tracking information to monitor the delivery status of your order.
7. Delivery Attempts
Our courier partner may make multiple delivery attempts if the first attempt is unsuccessful.
If delivery cannot be completed after repeated attempts or if the order is refused, it may be returned to us. We reserve the right to refuse future Cash on Delivery orders from customers who repeatedly decline confirmed orders.
8. Incorrect Shipping Information
Please ensure that your:
- Full name
- Complete delivery address
- Mobile number
- City
are entered correctly during checkout.
Rani Mehal is not responsible for delays or failed deliveries resulting from incorrect or incomplete shipping information provided by the customer.
9. Damaged Packages
If your package appears to be damaged upon delivery:
- Inspect the package before accepting it, where possible.
- If the product inside is damaged, contact us within 48 hours of receiving your order.
- Please provide your order number and clear photos of the product and packaging to help us investigate and resolve the issue promptly.
10. Shipping Coverage
At present, we deliver only within Pakistan.
We do not currently offer international shipping.
11. Delays Beyond Our Control
While we aim to deliver every order on time, delays may occasionally occur due to circumstances beyond our control, including:
- Severe weather
- Public holidays
- Courier network disruptions
- Political or civil disturbances
- Natural disasters
We appreciate your patience and understanding in such situations.
12. Contact Us
If you have any questions regarding shipping, delivery, or your order status, please contact us:
Rani Mehal
Email: info@ranimehal.com