Contact Us
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General
What is Rani Mehal?
Rani Mehal is a premium Pakistani women’s clothing brand offering elegant, high-quality outfits designed for every occasion.
Do you have a physical store?
Currently, Rani Mehal operates online, allowing customers across Pakistan to shop conveniently from our website.
How can I contact customer support?
You can reach our support team anytime by emailing info@ranimehal.com. We’ll respond as quickly as possible.
What are your customer support hours?
Our customer support team is available Monday to Saturday, 10:00 AM – 7:00 PM (PKT).
Orders & Payments
How can I place an order?
Browse your favorite products, add them to your cart, proceed to checkout, and complete your order by providing your delivery details.
What payment methods do you accept?
We currently offer Cash on Delivery (COD) for customers across Pakistan.
Can I cancel my order?
Yes. You can request an order cancellation before your order has been dispatched. Please contact our support team as soon as possible.
Can I modify my order after placing it?
If your order has not yet been processed, we’ll do our best to help you update it. Please contact us immediately.
Shipping & Delivery
Which courier service do you use?
We ship all orders through PostEx for safe and reliable delivery across Pakistan.
How long does delivery take?
Orders are generally delivered within 3–7 business days, depending on your location.
Do you deliver across Pakistan?
Yes. We offer nationwide delivery to all major cities and most remote areas.
How can I track my order?
Once your order is dispatched, you’ll receive your tracking details via email or SMS (where applicable).
Returns & Exchanges
What is your return policy?
Eligible products can be returned or exchanged within 7 days of delivery, provided they are unused, unwashed, and in their original condition with all tags attached.
What if I receive a damaged or incorrect item?
Please contact us within 48 hours of receiving your order. We’ll assist you with a replacement or exchange after verification.
Are sale items eligible for returns?
Sale or clearance items may not be eligible for return unless they arrive damaged or incorrect.
How long does the exchange process take?
Once your returned item is received and approved, exchanges are usually processed within 5–7 business days.